Chicago sues DoorDash and Grubhub for ‘unfair and deceptive’ practices

Adi Robertson

The Verge

Illustration by Alex Castro / The Verge

The city of Chicago has sued food delivery services DoorDash and Grubhub for allegedly using deceptive and unfair tactics that hurt restaurants during the coronavirus pandemic. The two lawsuits accuse the services of a panoply of misconduct, including falsely advertising delivery services for restaurants without their consent, charging misleading fees to customers, and hiding the costs that they added to a meal.

“It is deeply concerning and unfortunate that these companies broke the law during these incredibly difficult times, using unfair and deceptive tactics to take advantage of restaurants and consumers who were struggling to stay afloat,” said Chicago Mayor Lori Lightfoot, who filed the complaints alongside Acting Business Affairs...

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