You no longer have to visit an Apple Store if you forget your Vision Pro passcode

Apple has launched a Vision Pro update that solves one of its most confounding issues at launch. Starting in visionOS 1.0.3, available Monday, headset owners who forgot their passcodes can reset their device and start over with a fresh install. Previously, owners who lost their passcodes had to visit an Apple Store — or ship the device to AppleCare customer support — to use their $3,500 device again.

Today’s new software is the first visionOS update to arrive since the mixed reality headset has been available to customers. The first two came before its public launch when only reviewers and developers had it. MacRumors first reported on today’s software update.

Apple’s official release notes read, “This update provides important bug fixes and adds an option to reset your device if you’ve forgotten your passcode.” It isn’t clear why Apple launched expensive hardware with a feature that required a visit to a physical store if it only took a couple of weeks to provide a much easier workaround that more closely aligns with the rest of its products. 

Engadget’s Devindra Hardawar views Apple’s $3,500 headset as a blend of fascination and frustration — better for developers or wealthy Apple fans than the general public. “That’s pretty much the Vision Pro experience in a nutshell,” Engadget’s Senior Editor wrote. “Wonder and frustration. A peek into the future that’s limited by the hardware that exists today — even if that hardware is among the best we’ve ever seen.”

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